> For the complete documentation index, see [llms.txt](https://virtualcontact.gitbook.io/docs/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://virtualcontact.gitbook.io/docs/workflow-ai/human-handoff.md).

# Human Handoff

Human Handoff is the process of transferring a conversation from the AI chatbot to a human agent. In Virtual Contact, handoff can be triggered automatically by a workflow condition or requested explicitly by the customer.

When a handoff occurs, the agent receives the full conversation history, all data collected by the chatbot and the customer's CRM profile. The customer does not need to repeat any information already provided.

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