> For the complete documentation index, see [llms.txt](https://virtualcontact.gitbook.io/docs/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://virtualcontact.gitbook.io/docs/welcome-to-virtual-contact/what-is-virtual-contact.md). # What is Virtual Contact #### **Welcome to the Virtual Contact Knowledge Base.** Virtual Contact is an Italian all-in-one customer communication platform that centralises chat, email, WhatsApp, phone and ticketing in a single operational interface. It combines native AI, an integrated CRM and real-time analytics to help businesses manage every customer interaction from one place. Designed for teams of any size, Virtual Contact is used by 800+ companies across multiple industries from e-commerce and hospitality to professional services and enterprise organisations. Virtual Contact is a modular customer communication platform designed to help companies manage conversations, contacts, support requests, customer data, automation workflows and AI-powered assistance from a single environment. **This documentation will guide you through the main areas of the platform, including:** * Omnichannel Contact Center * CRM and customer data management * WA Business, webchat, email, social messaging and voice channels * Ticketing and customer support workflows * AI assistants, chatbot flows and automation * Plugins, integrations and APIs * Cloud and On-Premises deployment options * Administration, users, roles and permissions Whether you are an agent, supervisor, administrator, developer or system integrator, this Knowledge Base is designed to help you find the right information quickly and apply it in real use cases. --- # Agent Instructions This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com. ## Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter, and the optional `goal` query parameter: ``` GET https://virtualcontact.gitbook.io/docs/welcome-to-virtual-contact/what-is-virtual-contact.md?ask=&goal= ``` `ask` is the immediate question: it should be specific, self-contained, and written in natural language. `goal` is optional and describes the broader end goal you are ultimately trying to accomplish on behalf of the user. GitBook uses it to tailor the answer towards what is most useful for that goal. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.