> For the complete documentation index, see [llms.txt](https://virtualcontact.gitbook.io/docs/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://virtualcontact.gitbook.io/docs/welcome-to-virtual-contact/main-modules.md).

# Main modules

Virtual Contact is organised into six core modules that work together as a unified platform:

* **Omnichannel Contact Center** — manage all channels (chat, email, WhatsApp, phone, social) from a single inbox
* **WorkFlow AI** — automate operational flows, routing rules and notifications without coding
* **Chatbot Flow AI** — build and deploy AI chatbots on any channel using natural language prompts
* **CRM** — Lead and Profiling — manage contacts, companies, leads, tickets and the full commercial pipeline
* **Apps and Integrations** — connect Virtual Contact to 200+ external tools and systems
* **Admin and Workspace** — manage users, roles, permissions, departments and platform settings


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