> For the complete documentation index, see [llms.txt](https://virtualcontact.gitbook.io/docs/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://virtualcontact.gitbook.io/docs/security-privacy-and-compliance/security-best-practices.md). # Security Best Practices Recommended security practices for Virtual Contact administrators: * Enable multi-factor authentication for all Administrator accounts * Use SSO (Google or Microsoft) where possible to centralise identity management * Assign the most restrictive role that allows each user to do their job * Review and revoke unused API keys regularly * Audit user access lists quarterly and deactivate accounts for former employees immediately * Review audit logs periodically for unexpected activity * Configure data retention policies to minimise the volume of personal data held --- # Agent Instructions This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com. ## Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter, and the optional `goal` query parameter: ``` GET https://virtualcontact.gitbook.io/docs/security-privacy-and-compliance/security-best-practices.md?ask=&goal= ``` `ask` is the immediate question: it should be specific, self-contained, and written in natural language. `goal` is optional and describes the broader end goal you are ultimately trying to accomplish on behalf of the user. GitBook uses it to tailor the answer towards what is most useful for that goal. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.