> For the complete documentation index, see [llms.txt](https://virtualcontact.gitbook.io/docs/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://virtualcontact.gitbook.io/docs/omnichannel-contact-center/troubleshooting-omnichannel-contact-center.md).

# Troubleshooting (Omnichannel Contact Center)

This page covers common issues encountered in the Omnichannel Contact Center module and their solutions.

* Conversations not appearing in the inbox: check that the channel is connected and active in Settings > Channels
* Messages not being routed to the correct queue: review routing rules in Settings > Departments
* SLA alerts not firing: verify SLA targets and notification settings in Settings > Queues
* Call audio issues: check network connectivity and VoIP configuration

If the issue is not resolved, contact the Virtual Contact support team. See Troubleshooting and Support for contact details.

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