> For the complete documentation index, see [llms.txt](https://virtualcontact.gitbook.io/docs/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://virtualcontact.gitbook.io/docs/crm-lead-and-profiling/contacts.md).
# Contacts
Contacts are individual people stored in the CRM. Each contact record includes: name, email, phone, company, conversation history, linked tickets, custom fields, tags and sentiment score. Contacts are created automatically from conversations or imported in bulk from Excel or CSV files.
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