> For the complete documentation index, see [llms.txt](https://virtualcontact.gitbook.io/docs/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://virtualcontact.gitbook.io/docs/admin-and-workspace/multi-workspace-management.md). # Multi-workspace Management #### Multi-workspace Management Large organisations, multi-brand companies and businesses with multiple locations can use Virtual Contact's workspace management features to keep different operational environments separate within a single account. #### What a workspace is A workspace is an isolated operational environment with its own channels, agents, queues, workflows and reports. Teams in one workspace cannot see the conversations or data from another workspace unless they have been explicitly granted access. #### Common configurations * **One workspace per brand** — separate operational flows, separate inboxes, separate analytics * **One workspace per department** — Customer Care, Sales, Technical Support each with independent queues * **One workspace per location** — separate teams for each store, hotel or office #### Centralised management view Administrators and supervisors with multi-workspace access can switch between workspaces from the workspace selector in the top navigation. A consolidated dashboard shows aggregated KPIs across all workspaces, while individual workspace dashboards show granular performance data for each team. Multi-workspace management is available on the Business and Enterprise plans. Contact the Virtual Contact team to enable this feature. --- # Agent Instructions This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com. ## Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter, and the optional `goal` query parameter: ``` GET https://virtualcontact.gitbook.io/docs/admin-and-workspace/multi-workspace-management.md?ask=&goal= ``` `ask` is the immediate question: it should be specific, self-contained, and written in natural language. `goal` is optional and describes the broader end goal you are ultimately trying to accomplish on behalf of the user. GitBook uses it to tailor the answer towards what is most useful for that goal. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.