> For the complete documentation index, see [llms.txt](https://virtualcontact.gitbook.io/docs/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://virtualcontact.gitbook.io/docs/welcome-to-virtual-contact.md).

# Welcome to Virtual Contact

#### Jump right in

Welcome to the official Virtual Contact documentation.

Here you'll find operational guides, tutorials and technical references to set up and get the most out of the platform — from first activation to advanced integrations.

Browse the sections below or use the search bar to find exactly what you need.

<table data-view="cards"><thead><tr><th></th><th></th><th data-hidden data-card-cover data-type="image">Cover image</th><th data-hidden></th><th data-hidden data-card-target data-type="content-ref"></th></tr></thead><tbody><tr><td><strong>Getting Started</strong></td><td>Learn the basics of Virtual Contact and configure your first workspace.</td><td><a href="/files/7918IGPJP0KAJD51wGgG">/files/7918IGPJP0KAJD51wGgG</a></td><td></td><td></td></tr><tr><td><strong>Omnichannel Contact Center</strong></td><td>Manage conversations from WA, webchat, email, social channels and voice in one place.</td><td><a href="/files/3LCge9MIYxgvvYoPYpwy">/files/3LCge9MIYxgvvYoPYpwy</a></td><td></td><td></td></tr><tr><td><strong>WorkFlow AI</strong></td><td>Automate operational flows without writing code. Configure rules, triggers and automatic actions to manage requests, route conversations and generate leads — all from a visual editor.</td><td><a href="/files/4ipwBj8uFFYhOxsPAUxh">/files/4ipwBj8uFFYhOxsPAUxh</a></td><td></td><td></td></tr><tr><td><strong>Chatbot Flow AI</strong></td><td>Build AI-powered chatbots for WhatsApp, web chat and email using natural language prompts — no coding required. Automate FAQs, collect data and route conversations intelligently, 24/7.</td><td><a href="/files/3RgYsmbJWwiFbdetdDEq">/files/3RgYsmbJWwiFbdetdDEq</a></td><td></td><td></td></tr><tr><td><strong>CRM - Lead and Profiling</strong></td><td>Centralise all customer data in one place. Manage contacts, companies, leads and full conversation history — enriched automatically from every channel interaction.</td><td><a href="/files/eVakzdtH6oqS9DWUU0mm">/files/eVakzdtH6oqS9DWUU0mm</a></td><td></td><td></td></tr><tr><td><strong>Knowledge Base &#x26; FAQ System</strong></td><td>Create a company Knowledge Base to reduce repetitive questions, feed your chatbot with accurate answers and give agents the information they need in real time.</td><td><a href="/files/8CQZfj0VhuWC9IClroNQ">/files/8CQZfj0VhuWC9IClroNQ</a></td><td></td><td></td></tr><tr><td><strong>Apps &#x26; Integrations</strong></td><td>Integrate Virtual Contact with 200+ tools — CRM, e-commerce, email, social and much more. Explore available native connectors and learn how to configure them in just a few clicks.</td><td><a href="/files/GUnYvWQxGwfAPjuqv32N">/files/GUnYvWQxGwfAPjuqv32N</a></td><td></td><td></td></tr><tr><td><strong>Admin &#x26; Workspace</strong></td><td>Configure users, roles, permissions, departments, queues and workspace settings. Everything you need to manage your team and platform operations from one place.</td><td><a href="/files/fOkw4zV0WijmEMd0B5Ao">/files/fOkw4zV0WijmEMd0B5Ao</a></td><td></td><td></td></tr><tr><td><strong>Developer Documentation</strong></td><td>REST API reference, webhooks, authentication and integration guides. Build custom connections and automate data flows between Virtual Contact and your existing systems.</td><td><a href="/files/8x5WLvyAXiizeC8PGpxu">/files/8x5WLvyAXiizeC8PGpxu</a></td><td></td><td></td></tr><tr><td><strong>Troubleshooting &#x26; Support</strong></td><td>Resources for resolving common issues, understanding error messages and contacting the Virtual Contact support team. If something isn't working as expected, start here.</td><td></td><td></td><td></td></tr><tr><td></td><td></td><td></td><td></td><td></td></tr></tbody></table>


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