> For the complete documentation index, see [llms.txt](https://virtualcontact.gitbook.io/docs/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://virtualcontact.gitbook.io/docs/welcome-to-virtual-contact.md).

# Welcome to Virtual Contact

Virtual Contact is an AI-powered omnichannel customer communication platform that helps companies manage customer care, sales conversations, tickets and business workflows from a single interface.

#### Jump right in

Welcome to the official Virtual Contact documentation.

Here you'll find operational guides, tutorials and technical references to set up and get the most out of the platform — from first activation to advanced integrations.

Browse the sections below or use the search bar to find exactly what you need.

<table data-view="cards"><thead><tr><th></th><th></th><th data-hidden data-card-cover data-type="image">Cover image</th><th data-hidden></th><th data-hidden data-card-target data-type="content-ref"></th></tr></thead><tbody><tr><td><strong>Getting Started</strong></td><td>Learn the basics of Virtual Contact and configure your first workspace.</td><td><a href="https://2206864419-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FjlzvEOgf885pVL5Of2p7%2Fuploads%2FA9BTkystiJdhqyb1VmWd%2Fgetting_started%20(1).png?alt=media&amp;token=6ebe408f-2424-4d6d-aae4-cfdff3b4972e">getting_started (1).png</a></td><td></td><td></td></tr><tr><td><strong>Omnichannel Contact Center</strong></td><td>Manage conversations from WA, webchat, email, social channels and voice in one place.</td><td><a href="https://2206864419-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FjlzvEOgf885pVL5Of2p7%2Fuploads%2F3fGKuX2NiLvjsksAQCma%2Forchestrator%20(1).png?alt=media&amp;token=69195ea4-9f84-44d4-b589-39288ddedd97">orchestrator (1).png</a></td><td></td><td></td></tr><tr><td><strong>WorkFlow AI</strong></td><td>Automate operational flows without writing code. Configure rules, triggers and automatic actions to manage requests, route conversations and generate leads — all from a visual editor.</td><td><a href="https://2206864419-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FjlzvEOgf885pVL5Of2p7%2Fuploads%2FzBtzPeBAU2n6ZypoPDRk%2Fflowai%20(1).png?alt=media&amp;token=5146a59c-e5a2-425d-b5fb-65dd5f297724">flowai (1).png</a></td><td></td><td></td></tr><tr><td><strong>Chatbot Flow AI</strong></td><td>Build AI-powered chatbots for WhatsApp, web chat and email using natural language prompts — no coding required. Automate FAQs, collect data and route conversations intelligently, 24/7.</td><td><a href="https://2206864419-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FjlzvEOgf885pVL5Of2p7%2Fuploads%2FFDglipT8Vrbg55NPk0p3%2Fimage.jfif?alt=media&amp;token=ce469b96-6f49-4449-8f10-f1b4424102ea">image.jfif</a></td><td></td><td></td></tr><tr><td><strong>CRM - Lead and Profiling</strong></td><td>Centralise all customer data in one place. Manage contacts, companies, leads and full conversation history — enriched automatically from every channel interaction.</td><td><a href="https://2206864419-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FjlzvEOgf885pVL5Of2p7%2Fuploads%2FqmIa22zl5edWdn0PaV6a%2Fcrm%20(1).png?alt=media&amp;token=5de89756-2985-49ae-94c3-f8a889d6ca86">crm (1).png</a></td><td></td><td></td></tr><tr><td><strong>Knowledge Base &#x26; FAQ System</strong></td><td>Create a company Knowledge Base to reduce repetitive questions, feed your chatbot with accurate answers and give agents the information they need in real time.</td><td><a href="https://2206864419-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FjlzvEOgf885pVL5Of2p7%2Fuploads%2FkaccZf1m74twKEW8uCGk%2Fkb%20(1).png?alt=media&amp;token=aadbfcc7-f958-4b2c-853a-52efc838e97c">kb (1).png</a></td><td></td><td></td></tr><tr><td><strong>Apps &#x26; Integrations</strong></td><td>Integrate Virtual Contact with 200+ tools — CRM, e-commerce, email, social and much more. Explore available native connectors and learn how to configure them in just a few clicks.</td><td><a href="https://2206864419-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FjlzvEOgf885pVL5Of2p7%2Fuploads%2FnWFimc3yh39Zj8ygMWqJ%2FScreenshot_39.jpg?alt=media&amp;token=097de6ec-7488-43c7-9a1c-61344a2384bd">Screenshot_39.jpg</a></td><td></td><td></td></tr><tr><td><strong>Admin &#x26; Workspace</strong></td><td>Configure users, roles, permissions, departments, queues and workspace settings. Everything you need to manage your team and platform operations from one place.</td><td><a href="https://2206864419-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FjlzvEOgf885pVL5Of2p7%2Fuploads%2FIpNFoGwsY8g6AxUDCZs5%2FScreenshot_36.jpg?alt=media&amp;token=32fa1ca8-2ac4-4adc-9b44-acdf815ab743">Screenshot_36.jpg</a></td><td></td><td></td></tr><tr><td><strong>Developer Documentation</strong></td><td>REST API reference, webhooks, authentication and integration guides. Build custom connections and automate data flows between Virtual Contact and your existing systems.</td><td><a href="https://2206864419-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FjlzvEOgf885pVL5Of2p7%2Fuploads%2FqYUcaDtW6ziPaBz3PFk9%2FScreenshot_40.jpg?alt=media&amp;token=bda7ad63-6fa1-41e8-b621-711d3b8052d9">Screenshot_40.jpg</a></td><td></td><td></td></tr><tr><td><strong>Troubleshooting &#x26; Support</strong></td><td>Resources for resolving common issues, understanding error messages and contacting the Virtual Contact support team. If something isn't working as expected, start here.</td><td></td><td></td><td></td></tr><tr><td></td><td></td><td></td><td></td><td></td></tr></tbody></table>